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Services Australia Advice: Limiting API calls in vendor environment 

As the vast majority of software developers are now developing and testing their web services products in the vendor environment, there is a risk that some system limitations may be reached and could therefore cause an unplanned outage of the vendor environment. Unplanned outages in the vendor environment delays our testing of your products, and delays your own development and testing. It is in everyone’s best interests to mitigate this risk by limiting the number of calls to the vendor environment.

We are therefore requesting that all developers limit the number of calls to the vendor environment to a maximum of 100 calls per hour, per software developer company. This will help ensure the stability of the vendor environment and help us to progress testing of your products as quickly as possible.

Advice released: 18 June 2021

Overview

ARCHIVED NOTICES

My Health Record Exadata Patching - SVT Environment 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Friday 6 August 2021 from 5:00 PM – 9:00 PM (AEST). The SVT environment will be unavailable for a portion of this window.

This environment maintenance is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].


My Health Record Release 12.2 Go-Live - SVT Environment 

The My Health Record System Operator advises the planned upgrade of My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Tuesday 27 July 2021 has been postponed to after 5:00 PM (AEST) on Wednesday 28 July 2021. At this time, the SVT environment will be upgraded with the Release 12.2 codebase.

This upgrade introduces the ability for consumers to retrieve their COVID-19 Digital Certificate in PDF form to provide proof of vaccination where required. The My Health Record mobility gateway has been updated with a new API to allow retrieval of the PDF.

Security patches will also be applied to the SVT environment as part of active vulnerability management practices. While this should not impact your connectivity, we recommend that vendors test against the SVT ahead of the Release 12.2 Go-Live to ensure no impacts.

This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.

Contact [email protected] or [email protected] for further advice about this message.

Read more: My Health Record - Release 12.2 v2.0.0 – Vendor Release Notes


***POSTPONED*** Services Australia advice: Scheduled outage for the vendor environment – 27-28 July 2021

Services Australia advises that the scheduled outage for the vendor environment planned for 8.00pm Tuesday 27 July 2021 to 1.30am Wednesday 28 July 2021 (AEST) has been postponed. 

We will notify all developers via email and through the Health Systems Developer Portal when a new date and time is scheduled. 

Should you have any questions about this advice, please contact the Developer Support team at [email protected].


Services Australia advice: Scheduled outage for the vendor environment – 27-28 July 2021

Services Australia advises that due to scheduled maintenance, the vendor environment will be unavailable from 8.00pm Tuesday 27 July 2021 to 1.30am Wednesday 28 July 2021 (AEST).

Should you have any questions about this advice, please contact the Developer Support team at [email protected].


Services Australia advice: Planned upgrade to My Health Record vendor test environment

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Tuesday 27 July 2021. At this time, the SVT environment will be upgraded with the Release 12.2 codebase.

This upgrade introduces the ability for consumers to retrieve their COVID-19 Digital Certificate in PDF form to provide proof of vaccination where required. The My Health Record mobility gateway has been updated with a new API to allow retrieval of the PDF.

Security patches will also be applied to the SVT environment as part of active vulnerability management practices. While this should not impact your connectivity, we recommend that vendors test against the SVT ahead of the Release 12.2 Go-Live to ensure no impacts.

This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.

Contact [email protected] or [email protected] for further advice about this message.

Read more: My Health Record - Release 12.2 v1.0.0 – Vendor Release Notes


Services Australia advice: Scheduled outage for the vendor environment – Saturday 10 July 2021

Services Australia advises that due to scheduled maintenance, the vendor environment and Health Systems Developer Portal will be unavailable from 8.00am to 4.00pm on Saturday 10 July 2021 (AEST).

We apologise for any inconvenience this may cause.

Should you have any questions about this advice, please contact the Developer Support team at [email protected].


Services Australia Advice **Amendment** Queens Birthday Long Weekend

Please be advised that there is an amendment to the availability of the vendor environment on the upcoming Queens Birthday Public Holiday on Monday 14 June 2021.

  • The OTS Product Integration and Helpdesk teams will not be available.
  • The Developer Support team will not be available.
  • The OTS Helpdesk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.

The vendor environment will be available.

Should you have any queries regarding this advice please contact the Developer Support team at [email protected].


My Health Record Software Vendor Test (SVT) Environment – Completed Maintenance

The My Health Record System Operator advises that planned maintenance occurred in the My Health Record system Software Vendor Test (SVT) environment on Tuesday 1 June 2021 from 8:00 PM – 11:00 PM (AEST). The SVT environment was unavailable for a portion of this window.

Please note, this maintenance was scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this caused. 

If any issues were encountered, vendors should contact [email protected].


Services Australia advice: Reconciliation Day Public Holiday - OTS and Developer Support availability

Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming Reconciliation Day Public Holiday on Monday 31 May 2021.

  • The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
  • The Developer Support team will not be available. 
  • The OTS Product Integration team will not be available.

 Should you have any queries regarding this advice please contact the Developer Support team at [email protected].


My Health Record Release 12.1 Go-Live - SVT Environment 

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Monday 24 May 2021. At this time, the SVT environment will be upgraded with the Release 12.1 codebase.

This upgrade introduces the ability for consumers to retrieve their Immunisation History Statement in PDF form to provide proof of vaccination where required. The My Health Record FHIR mobility gateway has been updated with a new API to allow retrieval of the PDF.

Security patches will also be applied to the SVT environment as part of active vulnerability management practices. While this should not impact your connectivity, we recommend that vendors test against the SVT ahead of the Release 12.1 Go-Live to ensure no impacts.

This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.

Contact [email protected] or [email protected] for further advice about this message.


My Health Record Software Vendor Test (SVT) Environment – Urgent Maintenance

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 05 May 2021 from 5:00 PM – 10:00 PM (AEST). The SVT environment will be unavailable for a portion of this window. As part of this maintenance, patches will be deployed to maintain the security posture of the MHR system.

Connectivity for vendors with specific Java configurations and settings on the vendor system may experience failures.

Post application of the patches, the SSL handshake is expected to fail if vendors use an SSLv2 record for Client Hello. In order to avoid handshake failures, Java-based clients need to be on a minimum Java version of 1.6_111. Java 6 expired support in December 2018. Oracle support has recommended maintaining your client and server implementations with JDK 8u181 or later. Connectivity testing should be performed by vendors who believe they may be impacted. Please reach out to [email protected] for further information if required.

Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

If any issues are encountered, vendors should contact [email protected] the next business day.


Services Australia advice: ANZAC Day Public Holiday - OTS and Developer Support availability

Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming ANZAC Day Public Holiday on Monday 26 April 2021.

- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST). 
- The Developer Support team will be available during business hours, however with limited staff available. 
- The OTS Product Integration team will not be available.

Should you have any queries regarding this advice please contact the Developer Support team at [email protected].


My Health Record Release 12 is Live - SVT Environment 

The SVT environment has been upgraded with the Release 12 codebase.

This upgrade introduces the new consolidated immunisation view via the B2B gateway and GetDocumentList web service call. No changes are required to vendor systems. The My Health Record FHIR mobility gateway will be upgraded at a later stage (timing to be confirmed). Details of changes and test data are in the attached release notes.

Contact [email protected] or MyH[email protected] for further advice about this message.


My Health Record Release 12 Go-Live - SVT Environment

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Thursday 15 April 2021. At this time, the SVT environment will be upgraded with the Release 12 codebase.

This upgrade introduces the new consolidated immunisation view via the B2B gateway and GetDocumentList web service call. No changes are required to vendor systems. The My Health Record FHIR mobility gateway will be upgraded at a later stage (timing to be confirmed). Details of changes are in the attached release notes.

This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.  

Contact [email protected] or [email protected] for further advice about this message.

Release Note: My Health Record - Release 12 - SVT Vendor Release Notes v2.0.0.pdf


Good Friday and Easter Monday Public Holiday 2021 - Vendor environment not available 

Services Australia advises that from Friday 2 April 2021 to Monday 5 April 2021 inclusive, the Vendor environment for developers will NOT be available.

The Developer Support, OTS Product Integration and OTS Support Desk teams will be closed as of COB Thursday 1 April 2021 and will return Tuesday 6 April 2021. The OTS Support Desk phone number

1300 550 115 will be diverted to the on-call number for critical production issues only.

Should you have any queries regarding this advice please contact the Developer Support team at [email protected].


Upcoming scheduled outages for the Vendor environment

Services Australia advises that maintenance has been scheduled for the Vendor environment

  • Thursday 18 March 2021 - 7.00pm – 11.00pm (AEDT). The vendor environment will be available but may experience instability.
  • Friday 19 March 2021 - 7.00pm - 11.00pm (AEDT). The vendor environment will be unavailable.

We apologise for any inconvenience this may cause.

Should you have any queries regarding this advice please contact the Developer Support team at [email protected].


My Health Record Release 11.1.7 and Release 11.2 Go-Live - SVT Environment 

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Thursday 11 March 2021. At this time, the SVT environment will be upgraded with the Release 11.1.7 codebase. Please note that the Release 11.1.7 codebase has been retrofitted into the Release 11.2 codebase, which was deployed into the SVT environment in February 2021. Further details regarding Release 11.1.7 are attached.   

This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.  

Contact [email protected] or [email protected] for further advice about this.


Services Australia advice: Canberra Day Public Holiday – OTS and Developer Support availability 

Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams over the upcoming Canberra Day public holiday on Monday 8 March 2021.

  •        The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEDT).
  •        The Developer Support and OTS Product Integration teams will not be available.  

Should you have any queries regarding this advice please contact the Developer Support team at [email protected]


ACTION IS REQUIRED: My Health Record B2B and Mobile Gateway SSL Certificate Renewal & Release 11.2 - SVT Environment

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Friday 5 February 2021 (rescheduled from Tuesday 2 February). At this time, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the SVT My Health Record system certificates below:

  • b2b.ehealthvendortest.health.gov.au
  • apinams.ehealthvendortest.health.gov.au
  • api.ehealthvendortest.health.gov.au

As part of the renewal of these certificates, the Intermediate CA is also changing  from ‘DigiCert SHA2 Secure Server CA’ to ‘DigiCert TLS RSA SHA256 2020 CA1’. Please note that there will be a short outage while the certificates are being replaced and therefore the upgrade is outside of the advertised available hours for the SVT environment.

ACTION IS REQUIRED before Monday 1 February 2021 by vendors of software that connect to the My Health Record SVT environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change. To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:

  • Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
  • Is DigiCert TLS RSA SHA256 2020 CA1 absent from your trust store? 

If you answered ‘YES’, you will be required to trust the renewed certificates and/or to install the new DigiCert Intermediate CA (DigiCert TLS RSA SHA256 2020 CA1) on your application server in the Trusted CA store before Monday 1 February 2021. It is recommended to trust both the current and new Digicert Intermediate CA. Please contact us for the renewed certificates or for additional details.

Please note that SSL Certificates will also be renewed in the My Health Record Production Environment. Details regarding the Production certificates will be distributed separately.  

Technical Notice of My Health Record Gateway Certificate Renewal

The SVT My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate. If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:

  • The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
  • My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.

Which certificates are being renewed?

Details of the replacements:

b2b.ehealthvendortest.health.gov.au;

apinams.ehealthvendortest.health.gov.au;

api.ehealthvendortest.health.gov.au

Root Certificate Authority:

DigiCert Global Root CA

Intermediate Certificate:

DigiCert SHA2 Secure Server CA will change to DigiCert TLS RSA SHA256 2020 CA1

In addition to the certificate refresh, there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Tuesday 9 February 2021 (rescheduled from Tuesday 2 February). At this time, the SVT environment will be upgraded to the latest codebase of the My Health Record system Release 11.2. All functionality of the SVT environment will remain available. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment. Further details regarding Release 11.2 of the My Health Record system can be found in the attached Vendor Release Notes.

Contact [email protected] or [email protected] for further advice about this message or to request the certificates.


ACTION IS REQUIRED: My Health Record B2B and Mobile Gateway SSL Certificate Renewal & Release 11.2 - SVT Environment

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Tuesday 2 February 2021. At this time, the SVT environment will be upgraded to the latest codebase of the My Health Record system Release 11.2. All functionality of the SVT environment will remain available. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment. Further details regarding Release 11.2 of the My Health Record system will be shared closer to the upgrade window.

In addition to the R11.2 System Upgrade, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the SVT My Health Record system certificates below:

  • b2b.ehealthvendortest.health.gov.au
  • apinams.ehealthvendortest.health.gov.au
  • api.ehealthvendortest.health.gov.au

As part of the renewal of these certificates, the Intermediate CA is also changing from DigiCert SHA2 Secure Server CA’ to ‘DigiCert TLS RSA SHA256 2020 CA1’.

ACTION IS REQUIRED by vendors of software that connect to the My Health Record SVT environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change. To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:

  • Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
  • Is DigiCert TLS RSA SHA256 2020 CA1 absent from your trust store? 

If you answered ‘YES’, you will be required to trust the renewed certificates and/or to install the new DigiCert Intermediate CA (DigiCert TLS RSA SHA256 2020 CA1) on your application server in the Trusted CA store. It is recommended to trust both the current and new Digicert Intermediate CA. Please contact us for the renewed certificates or for additional details.

Please note that SSL Certificates will also be renewed in the My Health Record Production Environment. Details regarding the Production certificates will be distributed separately.  

Technical Notice of My Health Record Gateway Certificate Renewal

The SVT My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate. If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:

  • The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
  • My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.

Which certificates are being renewed?

Details of the replacements:

b2b.ehealthvendortest.health.gov.au;

apinams.ehealthvendortest.health.gov.au;

api.ehealthvendortest.health.gov.au

Root Certificate Authority:

DigiCert Global Root CA

Intermediate Certificate:

DigiCert SHA2 Secure Server CA will change to DigiCert TLS RSA SHA256 2020 CA1

The System Operator apologises for any inconvenience this will cause.  

Contact [email protected] or [email protected] for further advice about this message or to request the certificates.


My Health Record SVT Christmas and New Year period Availability: The My Health Record System Operator advises that between 5:00PM Wednesday 23 December 2020 and 8:30AM Monday 11 January 2021 (AEDT) there will be limited support available to vendors:

  • The environment will remain available and fully supported Monday to Friday, 8:30AM – 5:00PM (AEDT) throughout this window except on Public Holidays (25 and 28 December 2020 and 1 January 2021). 
    Please note, vendors will still be able to access the environment on Public Holidays, however any environment issues occurring on these days will be resolved the next business day.
  • Some My Health Record services may not be available due to reduced HI Vendor Availability during this window.
  • Service requests will not be supported during this window.

Full support will resume from 8:30AM Monday 11 January 2021 (AEDT).

To report any issues during the shutdown period, please see https://www.digitalhealth.gov.au/about-the-agency/help-centre for contact details.


Services Australia advice: Labour Day Public Holiday - 5 October 2020

Please be advised that the OTS Helpdesk, OTS Product Integration and Developer Support teams will be unavailable on Monday 5 October 2020 due to the Labour Day public holiday.

The vendor environment will not be available on Monday 5 October.

Our standard out-of-hours contacts and emergency procedures will continue to operate during this time. 

Should you have any queries regarding this advice please contact the Developer Support team at [email protected].


My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Thursday 24 September 2020 from 5:30 PM – 8:30 PM (AEST). The SVT environment will be unavailable throughout the duration of this window.

Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support, please contact [email protected].

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Friday 11 September 2020 from 6:00PM – 9:00PM (AEST). The SVT environment will be unavailable throughout the duration of this window.

Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support, please contact [email protected].

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Monday 24 August 2020 from 6:00PM to 9:00PM (AEST). The SVT environment will be unavailable throughout the duration of this window.

Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support, please contact [email protected].

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Tuesday 18 August 2020 from 6:00PM – 9:00PM (AEST). The SVT environment will be unavailable throughout the duration of this window. 

Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support, please contact [email protected]

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


Priority 2 incident - SVT incident restored 

The System Operator would like to advise that the My Health Record system Software Vendor Test environment experienced a degradation of service and apologises for any inconvenience this may have caused.

During the degradation of service, software vendors would have experienced errors accessing the Software Vendor Test environment via the B2B Channel.

This service degradation commenced at 8:30AM Monday 3 August 2020 (AEST) and services were restored at 10:00AM Monday 3 August 2020 (AEST).

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected]


Services Australia advises that the team known as ‘OTS Liaison’ has changed names and will now be known as ‘Developer Support’.

Our email address is now [email protected]

What this means for you

Developer Support will continue to be responsible for the Health Systems Developer Portal and can assist you with:

  • portal registrations
  • seeking test data to begin development, and
  • seeking production access for applications on completion of certification testing.

We will also continue to send business communications relating to Services Australia programs and the availability of ICT systems.

Please use the above email address for all your administration enquiries.

The OTS Helpdesk team and OTS Product Integration team have not changed.

  • OTS Helpdesk assists with the diagnosis and resolution of technical issues during the development and production phases. The team also engages other areas within the agency to seek a solution where required. For technical queries call 1300 550 115 or email [email protected].
  • OTS Product Integration team tests and grants your application/s with production certification.  For assistance call 1300 550 115 or email [email protected].

International callers will need to call direct to +61 2 6124 7386.


My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Thursday 23 July 2020 from 5:00PM – 7:00PM (AEST).

Mobile applications may experience interruptions with token generation throughout the duration of this window. All functionality of the SVT environment will otherwise remain available.

Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support, please contact [email protected].

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record Software Vendor Test (SVT) System Planned Maintenance 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment during the following windows:

Thursday 2 April 2020 from 5:30 PM – 7:30 PM (AEDT)

During this change window, a critical patch will be applied to the SVT environment and will require a 30-minute outage for mobile applications at the conclusion of the change, from approximately 7:00 PM to 7:30 PM (AEDT) Thursday 2 April 2020. All functionality of the SVT environment will otherwise remain available throughout the duration of this window. This change does not require a change to vendor products.

Please note, these maintenance activities have been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support please contact [email protected].

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record Software Vendor Test (SVT) System Planned Maintenance 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment during the following windows:

Saturday 28 March 2020 from 8:30 AM – 2:30 PM (AEDT)

During this change window, a critical patch will be applied to the SVT environment and will require a 3.5-hour outage from 9:00 AM – 12:30 PM (AEDT) Saturday 28 March 2020 where vendors will not be able to connect to the My Health Record SVT environment. This change does not require a change to vendor products.

Please note, these maintenance activities have been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

For technical support please contact [email protected].

If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record R11 System Upgrade + B2B and Mobile Gateway SSL Certificate Renewal - SVT Environment 

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM (AEDT) Tuesday 17 March 2020. During this change window, the SVT environment will be upgraded to the latest codebase of the My Health Record system Release 11 Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00 PM to 7:30 PM (AEDT) on Tuesday 17 March 2020. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.

Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products. 

In addition to the R11 System Upgrade, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the SVT My Health Record system certificates below.

  • b2b.ehealthvendortest.health.gov.au
  • apinams.ehealthvendortest.health.gov.au
  • api.ehealthvendortest.health.gov.au

Action may be required by vendors of software that connect to My Health Record System SVT environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change.

To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:

  • Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?

If you answered “YES”, you will be required to trust the renewed certificate. Please contact us for the renewed certificate.

Technical Notice of My Health Record Gateway Certificate Renewal

The SVT My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate.

If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:

  • The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
  • My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.

Which certificates are being renewed?

Details of the replacements:

b2b.ehealthvendortest.health.gov.au;

apinams.ehealthvendortest.health.gov.au;

api.ehealthvendortest.health.gov.au

Root Certificate Authority:

DigiCert Global Root CA

Intermediate Certificate:

DigiCert SHA2 Secure Server CA

The System Operator apologises for any inconvenience this will cause.  

Contact [email protected] or [email protected] for further advice about this message if necessary or to request the certificates.

For technical support please contact [email protected].


The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM (AEDT) Monday, 2 March 2020.

During this change window, the SVT environment will undergo planned maintenance in preparation for the My Health Record system Release 11 Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00 PM to 7:30 PM (AEDT) on Monday, 2 March 2020.  Please note, the environment maintenance is outside of the advertised available hours for the SVT environment.

Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products. 

The System Operator apologises for any inconvenience this will cause.  

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM (AEDT) Friday, 21 February 2020.

During this change window, the SVT environment will be upgraded to the latest codebase in preparation for My Health Record system Release 11 Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00 PM to 7:30 PM (AEDT) on Friday,  21 February 2020.  Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.

Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products. 

The System Operator apologises for any inconvenience this will cause.  

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


Services Australia: System degradation to Healthcare Identifiers (HI) Service PRODUCTION environment 

Services Australia would like to advise that the Healthcare Identifiers (HI) Service PRODUCTION environment experienced a degradation of service between 15:55pm AEDT and 18:05 pm AEDT on Wednesday 5 February 2020.

This issue has been resolved.  

We apologise for any inconvenience this may have caused.

Should you have any queries regarding this advice please contact the department's Online Technical Support team at [email protected].


My Health Record 22 January, 2020 

The My Health Record System Operator advises there will be planned patching to the My Health Record system Software Vendor Test (SVT) environment from 6:00 PM – 7:00 PM Wednesday, 22 January, 2020 (AEDT).

During this change window, a critical security patch will be applied to the SVT environment and hence will require a 1-hour outage from 6:00 PM – 7:00 PM (AEDT) Wednesday, 22 January, 2020 where vendors will not be able to connect to the My Health Record SVT environment. This change does not require a change to vendor products.

Please note, this change has been scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record R11 Software Vendor Test (SVT) System Upgrade - 6 January, 2020

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 10:30 PM Monday, 6 January, 2020 (AEDT).

During this change window, the SVT environment will be realigned to the latest codebase in preparation for My Health Record system Release 11.

Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products. Please see the attached Release Note* for more information. (*Updated 10 January, 2020) 

Please note, all functionality of the SVT environment will remain available during this window. The environment upgrade has also been scheduled outside the advertised available hours for the SVT environment to minimise any potential impact.

The System Operator apologises for any inconvenience this may cause.  

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record SVT Christmas and New Year period - 20 December 2019

The My Health Record System Operator advises that between 5:30PM Friday 20 December 2019 and 8:30AM Monday 6 January 2019 (AEDT) there will be limited support available to vendors:

  • The environment will remain available and fully supported Monday to Friday, 8:30AM – 5:30PM (AEDT) throughout this window except on Public Holidays (25-26 December 2019 and 1 January 2020). Please note, vendors will still be able to access the environment on Public Holidays, however any environment issues occurring on these days will be resolved the next business day.
  • Some My Health Record services may not be available due to HI Vendor Availability during this window.
  • New service requests will not be supported during this window.

Full support will resume from 8:30AM Monday 6 January 2019 (AEDT).

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected] or [email protected].

Notices regarding the Production Environment are available at: https://developer.digitalhealth.gov.au/resources/news/my-health-record-production-system-notifications


My Health Record R10.2.2 Software Vendor Test (SVT) Patch System Upgrade (10 Dec 2019 - 5.30pm-7.30pm AEDT)

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM Tuesday, 10 December, 2019 (AEDT).

During this change window, the SVT environment will be realigned to the latest codebase of My Health Record system Release 10.2.2 Patch Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applicationsThis outage will commence at approximately 7:00pm – 7:30pm (AEDT) on Tuesday,  10 December, 2019.  Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.

The Release 10.2.2 of the My Health Records system is focused on delivering security patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products. 


My Health Record R10.2.2 SVT Patch System Upgrade - Rescheduled to (7 Dec 2019 - 7.30pm AEDT)

The My Health Record System Operator advises the planned upgrade to Release 10.2.2 of the My Health Record system Production Environment has been rescheduled to occur from 7:30PM (AEDT) Saturday 7 December 2019 to 3:30AM (AEDT) Sunday 8 December 2019.

During this period, there will be a restricted-write period from 8:00PM (AEDT) Saturday 7 December to 1:00AM (AEDT) Sunday 8 December.

During the restricted-write period, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.

The following subset of write transactions to the My Health Record System will be disabled:

  • Linking a myGov account to My Health Record
  • Linking a PRODA account to National Provider Portal
  • Resetting password and ULC linking via Admin Portal
  • New Care Agency employee registration
  • Notify Account Change (NAC) flow

Before the Restricted Write period ends, there will be a 30-minute outage for mobile applications from 12:30 AM (AEDT) to approximately 1:00 AM (AEDT) on Sunday 8 December 2019.

Release 10.2.2 of the My Health Record system is focussed on delivering technical and infrastructure patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products.


My Health Record - Software Vendor Test (SVT) Environment - degradation - 18 Nov 2019

The System Operator would like to advise that the My Health Record system Software Vendor Test environment experienced a degradation of service and apologizes for any inconvenience this may have caused.

This service degradation commenced at 10:10am on Monday 18 November 2019 (AEDT) and services were restored at 12:04pm Monday 18 November 2019 (AEDT).

During the degradation of service, software vendors would have experienced errors when performing upload document transactions in the Software Vendor Test environment.


My Health Record R10.2.2 SVT Patch System Upgrade (15 November 2019 - 5.30pm-7.30pm AEDT)

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30pm to 7:30pm Friday 15 November 2019 (AEDT).

During this change window, the SVT environment will be upgraded to the latest codebase in preparation for My Health Record system Release 10.2.2 Patch Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00pm on Friday 15 November 2019 (AEDT). Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.

Release 10.2.2 of the My Health Records system is focused on delivering security patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products. 

Date: 
Friday, June 18, 2021